Phoenix Customer Survey

1. How satisfied have you been with our overall service?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

2. Would you recommend us if asked by a friend of affiliate?

Definitely
Probably
Probably Not
Definitely Not
Not Sure

3. How satisfied are you with our services in the following areas?

4. Compared to other cold storages that you have utilized, how do you rate our services?

Much Better
Somewhat Better
About the Same
Worse
Much Worse
Don't Know

5. Based on your experience with Phoenix, will you continue to purchase services from us in the future?

Definitely
Probably
Probably Not
Definitely Not
Not Sure

If not, why not?

6. What would be the most convenient way for you to place your orders with us?

Email
Phone
Fax
EDI
Website

7. Have you experienced any problems using our services?

Yes; Quite Often
Yes; But Rarely
No
Don't Remember

If yes, what kind of problems?

8. What needs do you have right now that we are not fulfilling?

9. What are our competitors doing that we need to be doing?

10. If you were asked, "What is the one thing that you like best about Phoenix?", what would it be?

11. What would be the one thing that you dislike about Phoenix?

12. What could we undertake to increase your level of satisfaction with Phoenix?

13. If you have any additional comments or wishes in regards to Phoenix's services, please share them.

Please type the color of the third character:

If you would like someone to respond back to you regarding your answers, please supply your email address.

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